Legal - E-Commerce (Tickets)
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If You Use this Website (at the URL http://icomuk.co.uk) You agree to be bound by these terms and conditions.
Table of Contents
1. Definitions
| 1.1. | In these terms and conditions the following words shall have the meanings as set out below unless the context requires otherwise:
| 1.1.1. | "We", "Us" and "Our" means icomuk.co.uk (company number 06948031), whose registered office is Balfour Lodge, 240 Dawes Road, London, SW6 7RG, United Kingdom. |
| 1.1.2. | "You", "Your" and "Buyer" means You, the Website User. |
| 1.1.3. | “Products” means all products and goods advertised by Suppliers and or sold through or in connection with Us or Our Website. |
| 1.1.4. | “Services” means all services advertised by Suppliers and or sold through or in connection with Us or Our Website |
| 1.1.5. | "Supplier" or "Organiser" means a company, the venue, promoter, producer or individual using one of Our Websites to promote and sell its Products or Services |
| 1.1.6. | "Website" means any of Our associated or affiliated Websites found at the following web addresses (URLs):
| 1.1.6.1. | http://(www.)worldlaunch.com |
| 1.1.6.2. | http://(www.)scotlandlaunch.com (and all other country or region specific web sites) |
| 1.1.6.3. | http://(www.)experiencebox.com |
| 1.1.6.4. | http://(www.)hospitalitybox.com |
| 1.1.6.5. | Any other domain name listed at the URL http://www.worldlaunch.com/international.asp or registered to Londonlaunch Ltd. |
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| 1.2. | Clause headings shall not be taken into account in the construction or interpretation of these terms and conditions |
| 1.3. | Words importing the singular mean the plural and vice versa. References to persons shall include bodies corporate and vice versa. Reference to specific statutes shall include any statutory extension or modification, amendment or re-enactment of such statute and any regulations or orders made pursuant to or under such statute |
| 1.4. | Reference to any clause sub-clause or schedule without further designation shall be construed as a reference to the clause, sub clause or schedule in these terms and conditions so numbered |
2. Price and Payment
| 2.1. | Unless otherwise agreed You shall make full payment to icomuk.co.uk in advance for any purchases of Products or Services that You make. |
| 2.2. | All payments made through this Website carried out by credit or debit card are credited directly into any one of Our accounts. |
| 2.3. | We may set limits on the amount and number of transactions completed through the Service during a set time period ("Velocity Limits") for both Buyers and Suppliers. For security reasons, icomuk.co.uk does not disclose Velocity Limits. Velocity Limits are different from the credit limits set by Your credit/debit card issuer. When a Velocity Limit is reached, if You are affected, You will be notified that additional transactions that are completed during the applicable time period must be settled directly between the Buyer and Supplier and not through icomuk.co.uk. |
| 2.4. | You accept that We may directly or indirectly pass Your payment onto one of Our Suppliers and in doing so transfer all responsibility for that order (or part of) to that Supplier. |
| 2.5. | If You fail to pay Us in advance, We shall be entitled to charge You interest at 4% above the base rate at the relevant time of Barclays Bank plc. Such interest may accrue daily from the day when the Product or Service is ordered and it will compound monthly. In addition, We may suspend Your access to and use of the Website. |
| 2.6. | When You place an order You accept that We will advise You to the best of Our knowledge at the material time, of all costs that Your order will incur. However, You also accept that the cost of any Product or Service is susceptible to change by the Supplier without Our knowledge and that Our information may be out-of-date when You place Your order. In every case, We will use Our reasonable endeavours to inform You of any changes to the cost incurred by Your order before You make Your payment. |
3. Ticket Sales
| 3.1. | Tickets purchased on our Website are subject to a non-refundable per order booking charge which will not be refunded under any circumstances. |
| 3.2. | We sell tickets on behalf of promoters, teams, bands and venues which means We does not set the ticket prices or determine seating locations. |
| 3.3. | We will not issue an exchanges or refund for a ticket after a purchase has been made or for lost, stolen, damaged or destroyed tickets. |
| 3.4. | The Organiser represents and warrants that the ticket is purchased for personal use only, and that it is not purchased as part of any form of business or commercial activity (save as expressly authorised by the Organiser and its agents), and in particular, that the ticket may not be resold or offered for resale by anyone whether at a premium or otherwise and may not be used for advertising, promotion (including contests and sweepstakes) or for any other trade purposes. Resale or attempted resale at a price higher than that printed herein is grounds for seizure or cancellation without refund or other compensation. The Organiser and its affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the Act). Except as provided above, this agreement does not create any right enforceable by any person who is not a party to it under the Act, but does not affect any right or remedy that a third party has which exists or is available apart from that Act. |
| 3.5. | Tickets cannot be exchanged or refunded after purchase unless the event is cancelled. |
| 3.6. | No duplicate tickets will be issued to replace lost or stolen tickets (please note that replacement e-tickets can be printed by accessing 'Your Account' on this website). |
| 3.7. | All monies are held in trust until the event has taken place and is subject to the terms and conditions of the Organiser. |
| 3.8. | Unless otherwise agreed You shall make full payment to icomuk.co.uk in advance for any purchases of Products or Services that You make. |
| 3.9. | All payments made through this Website carried out by credit or debit card are credited directly into any one of Our accounts. |
| 3.10. | We may set limits on the amount and number of transactions completed through the Service during a set time period ("Velocity Limits") for both Buyers and Suppliers. For security reasons, icomuk.co.uk does not disclose Velocity Limits. Velocity Limits are different from the credit limits set by Your credit/debit card issuer. When a Velocity Limit is reached, if You are affected, You will be notified that additional transactions that are completed during the applicable time period must be settled directly between the Buyer and Supplier and not through icomuk.co.uk. |
| 3.11. | You accept that We may directly or indirectly pass Your payment onto one of Our Suppliers and in doing so transfer all responsibility for that order (or part of) to that Supplier. |
| 3.12. | If You fail to pay Us in advance, We shall be entitled to charge You interest at 4% above the base rate at the relevant time of Barclays Bank plc. Such interest may accrue daily from the day when the Product or Service is ordered and it will compound monthly. In addition, We may suspend Your access to and use of the Website. |
| 3.13. | When You place an order You accept that We will advise You to the best of Our knowledge at the material time, of all costs that Your order will incur. However, You also accept that the cost of any Product or Service is susceptible to change by the Supplier without Our knowledge and that Our information may be out-of-date when You place Your order. In every case, We will use Our reasonable endeavours to inform You of any changes to the cost incurred by Your order before You make Your payment. |
4. Fulfilment
| 4.1. | We are not an intermediary between You and the Supplier. We provide a site for Suppliers to complete transactions with a Buyer. Accordingly, the contract formed when Your order is confirmed is solely between Buyer and Supplier. The enforcement of any contractual obligations arising out of the completion of a transaction is the responsibility of Buyers and Suppliers party to that transaction. icomuk.co.uk is not obliged to mediate between parties or enforce or execute fulfilment of any contract. | <
| 4.2. | We will confirm any order You make with Us. This confirmation will be made in writing and delivered to You by email as soon as is reasonably practicable after You have made Your order. |
| 4.3. | Defective Products, other than those fulfilled by Ourselves, are the responsibility of the respective Supplier. |
| 4.4. | You accept that You may be ordering Products or Services from a number of different Suppliers in a single transaction. |
| 4.5. | It is Your responsibility to inform Us of any change of address, contact phone number or email address, both before and after receipt of the ticket. Please note that our preferred method of contact is by email, so care should be taken to provide a current, valid email address. |
| 4.6. | For physical tickets, if it becomes impractical to post tickets out, due to the proximity of an event or circumstances beyond our control, We reserve the right to make tickets available for collection at the venue immediately prior to the event. You will be notified by phone, email or in writing (using the details provided at the time of ordering) if this becomes necessary. |
5. Attending the Event
| 5.1. | We are not responsible for handing customer service related enquiries for any events. Please contact the event organiser directly. |
| 5.2. | You must bring your ticket and a valid form of identification on the day(s) of the event. Failure to do so will result in exclusion from the event. No exceptions. Valid forms of identification include the booking credit card, passport or drivers license. |
| 5.3. | Events where an age restriction applies are clearly indicated during the booking process. You agree that you have ensured that you have read all of the information that applies to the event You are booking, and will carry proof of age if appropriate. |
| 5.4. | Entrance to the event is subject to security searches. |
| 5.5. | The management reserves the right to refuse admission and may on occasion have to conduct security searches to ensure safety of all attending. |
| 5.6. | Any complaints about the ticket holder's ability to view the event shall be made to the event organiser promptly prior to or during the event. |
| 5.7. | The Event Promoter reserves the right to amend or make alteration to the published details of the event as shall become necessary, without being obliged to refund monies or exchange tickets. |
| 5.8. | We shall be responsible for loss or damage to any personal property brought into the Venue. |
6. Event Cancellation
| 6.1. | Occasionally, events are cancelled or rescheduled by the an Organiser. |
| 6.2. | It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant authorisation from the Organiser. We do not guarantee that ticket holders will be informed of such cancellation before the date of the event. |
| 6.3. | If an event is cancelled, We will refund the face value (this excludes the booking charge and/or shipping charge) of any tickets you have purchased. Under no circumstances will the booking charge and/or shipping charge be refunded. |
| 6.4. | If e-tickets have been issued by email, We will notify You either by phone, email or in writing to advise when the refund will take place. The refunds will be issued automatically within 30 working days after the cancellation date. |
| 6.5. | If physical tickets have been issued for an event we will notify You either by phone, email or in writing (using the details provided at the time of ordering) and advise You to return the tickets to Us. We advise the use of registered mail when returning physical tickets. Upon receipt, We will refund the You the face value of the tickets using the same method as was used to purchase them within 30 working days. |
| 6.6. | Any costs You have incurred in returning any Tickets will not be refunded. |
| 6.7. | If You have paid by credit card We advise You not to contact Your bank to arrange a charge back to Your card as we will issue the refund to You. |
| 6.8. | If You have paid by credit card and a credit card charge back occurs without Our prior written consent, You agree that We may invoice You for the full cost of the booking charge plus any shipping charges accrued. |
7. Limitation and Exclusion of Liability
| 7.1. | IN USING THIS WEBSITE AND ADHERING TO THESE TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT.
| 7.1.1. | WE ARE NOT THE ORIGINAL MANUFACTURER OR SUPPLIER OF THE PRODUCTS OR SERVICES. |
| 7.1.2. | IN EVERY CASE THE SUPPLIER SELECTS THE PRODUCTS AND OR DELIVERS THE SERVICE. |
| 7.1.3. | IN EVERY CASE WE ARE NOT AN INTERMEDIARY BETWEEN YOU AND THE SUPPLIER. WE PROVIDE A PAYMENT MECHANISM ONLY TO ENABLE YOU AND THE SUPPLIER TO COMPLETE A TRANSACTION. |
| 7.1.4. | THE ENFORCEMENT OF ANY CONTRACTUAL OBLIGATION ARISING OUT OF THE COMPLETION OF A TRANSACTION IS THE RESPONSIBILITY OF YOU AND THE SUPPLIER TO THAT TRANSACTION. |
| 7.1.5. | WE ARE NOT OBLIGED TO MEDIATE BETWEEN PARTIES OR ENFORCE OR EXECUTE FULFILMENT OF CONTRACT. |
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| 7.2. | YOU ACKNOWLEDGE AND AGREE THAT NO CONDITION WARRANTY OR REPRESENTATION OF ANY KIND HAS BEEN OR IS GIVEN OR MADE BY US OR ANYONE ON OUR BEHALF (WHETHER AUTHORISED OR NOT) EXPRESS OR IMPLIED, WHETHER ARISING BY LAW OR OTHERWISE IN RELATION TO THE PRODUCTS OR SERVICES. |
| 7.3. | THE CONDITIONS WARRANTIES AND REPRESENTATIONS REFERRED TO IN CLAUSE 10.2 INCLUDE ANY CONDITIONS WARRANTIES OR REPRESENTATIONS RELATING TO THE TITLE TO THE PRODUCTS OR THE DESCRIPTION, QUALITY, SUITABILITY, OR FITNESS FOR ANY PURPOSE, VALUE, CONDITION, DESIGN OR OPERATION OF ANY KIND OF THE PRODUCTS OR SERVICES. |
| 7.4. | WE SHALL HAVE NO LIABILITY IN CONTRACT TORT OR OTHERWISE FOR ANY LOSS (INCLUDING CONSEQUENTIAL LOSS) OF ANY KIND ARISING DIRECTLY OR INDIRECTLY FROM:
| 7.4.1. | DELAY IN DELIVERY OF OR FAILURE TO DELIVER ANY PRODUCT OR SERVICE. |
| 7.4.2. | DEFECT OR ALLEGED DEFECT IN ANY PRODUCT OR SERVICE OR ITS USE AND PERFORMANCE. |
| 7.4.3. | CANCELLATION OF SERVICE OR EVENT. |
| 7.4.4. | INADEQUACY OF ANY PRODUCT OR SERVICE. |
| 7.4.5. | INTERRUPTION IN THE USE OF ANY PRODUCT OR SERVICE. |
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| 7.5. | WE SHALL SO FAR AS IT IS REASONABLY PRACTICABLE AT YOUR REQUEST AND COST EXTEND TO YOU THE BENEFIT OF ANY GUARANTEES OR WARRANTIES THAT ARE GIVEN BY THE SUPPLIER IN RELATION TO THE PRODUCTS OR SERVICES PROVIDED THAT:
| 7.5.1. | ANY SUCH GUARANTEE OR WARRANTY SHALL ONLY BE EXTENDED TO YOU OR ENFORCED BY YOU ON TERMS THAT YOU SHALL INDEMNIFY US TO OUR SATISFACTION AGAINST ANY LOSSES INCURRED OR WHICH MAY BE INCURRED IN CONNECTION WITH THE ENFORCEMENT OF OR THE MAKING OF A CLAIM UNDER SUCH GUARANTEE OR WARRANTY. |
| 7.5.2. | THE PROVISIONS OF THIS CLAUSE 3.5 DO NOT ENTITLE YOU TO COMMENCE ANY PROCEEDINGS IN OUR NAME. |
| 7.5.3. | WE SHALL NOT BE JOINED BY YOU AS PARTY TO ANY PROCEEDINGS RELATING TO ANY GUARANTEE OR WARRANTY REFERRED TO IN THIS CLAUSE 3.5. |
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8. Complaints
| 8.1. | We shall in all circumstances endeavour to resolve any reasonable order issues or complaints directly with Yourself, without involving You with the Supplier. |
| 8.2. | Buyers must inspect any Products purchased from a Supplier immediately upon receipt to ensure that they accord with any description given by the Supplier in the item's listing and to ensure that they are safe. |
| 8.3. | If the Buyer of a Product has provided payment to the Supplier, but the Supplier did not deliver the Product, or, if the Buyer received the Product or Service, but it was materially different from the Supplier's description of the Product or Service then a full refund will be available from the Supplier. We will not provide a refund unless funds to do so are provided to Us from the Supplier. |
9. General
| 9.1. | If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected. |
| 9.2. | We may modify these terms and conditions at any time by publishing the modified terms and conditions on the Website. Any modifications shall take effect 3 days after posting on the Website. |
10. Governing Law
| 10.1. | These terms are to be governed by and construed in accordance with English law. |
| 10.2. | Any disputes shall be subject to the exclusive jurisdiction of the English courts. |
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