Can the Icom IP Radio System improve customer service?

The key to better customer service in a retail/service environment is often instant communication between employees. Using the new Icom IP Advanced radio system you can raise the level of customer service by enabling instant communication between your support team and the front end of your business.

Your sales staff can get updates on an item's stock status without leaving their post. Your warehouse team can check the status and bring items up whilst your sales team continue to serve….these can be done in full duplex communication when headsets are used.

While performing their duties, your team can sometimes be difficult to locate. With Icom’s IP Advanced radio system you can communicate quickly and easily as well as being able to track them visually over the IP Remote dispatcher.

Icom’s advanced radio system is fully duplex and provides a more discreet communication method than the generally disruptive store speaker system.

For more details about this solution visit the Icom IP Advanced Radio System pages of this website.

29/06/2016