How to Send Your Icom Radio Back for Repair

Here's how to ensure a smooth repair process for your Icom radio:

1. Pack Your Radio Securely:

• Include all relevant accessories*
• Pack the radio in a strong box with sufficient padding to protect it during transit.

2. Include Necessary Information:

• Download and print our repair form.
• Briefly describe the issue you're experiencing with your radio.
• Include your contact details (phone number, email address, and return delivery address).
• Alternatively, you can write a covering letter with the same information.

3. Address and Shipping:

• Address the package to:

Icom UK Service Department,
Blacksole House,
The Boulevard,
Altira Park
Herne Bay
Kent
CT6 6GZ

4. Valuable Radios:

• If your radio is valuable to you, consider using a recorded courier with tracking and insurance.

For further assistance or questions, contact our service department:

• Phone: 01227 741741 (Monday to Friday, 8.30am - 5.00pm)
• Email: service@icomuk.co.uk.

Following these steps will help us expedite the repair process for your Icom radio.

*Please note that you will not be able to send unattached lithium-ion batteries by themselves/unattached via Royal Mail. Restrictions with other carriers may also apply.

04/12/2024