IOT Security Compliance

Internet Connected Devices, Our Commitment to You

The United Kingdom government has introduced a requirement for all "Connected Devices" to be tested to the "Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connectable Products) Regulations (PSTIA) 2023". These new regulations will come into effect on 29 April 2024. Businesses involved in the supply of relevant products that can connect to the web will need to be compliant with this legislative framework.

This regulation places responsibility on Manufacturers, Importers, Distributors and Retailers to ensure the products they sell in the United Kingdom comply with the rules.

A "Connected Device" is any equipment that connects to the Internet or a network. The full specification and guidance notes can be found here.

As part of that requirement, we will provide our customers with information relating to the product on the respective product pages on our website (next to our leaflet and brochure download).

Please note that the security update period may be extended beyond 5 years from first production.

Our Commitment to You

If you believe you have discovered a security vulnerability in one of our products, please report it to us. You can do this by visiting our 'Contact Us' page and selecting the 'Security and Compliance' tab. Alternatively, you can send your findings to security@icomuk.co.uk.

We will:

• Respond promptly to your request for support and explain what we will do.
• Keep communications Private and Confidential.
• Work with you and our partners to understand and resolve any identified vulnerabilities.
• Where practicable, provide a time scale to resolve the vulnerability.
• Notify you when we have a solution.
• Will provide information via email/notice to all customers of the vulnerability.
• Post the resolution to the reported vulnerability on our website with the resolution.

We take the security of our products and systems very seriously and appreciate your cooperation in working with us to resolve any weaknesses you have identified.

Published 29/04/2024